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Freedom of Information Act
Section 2: Classes of Information
All NHS information at Gwyneth Morgan Optometrist is held, retained and
destroyed within NHS guidelines. Our commitment to publish information excludes
any information that can be legitimately withheld under the exemptions set out
in the NHS Openness Code or Freedom of Information Act 2000. From 2005,
individual Classes are subject to exemptions, the main reasons being the
protection of commercial interests and personal information under the Data
Protection Act 1998. This scheme had been written in accordance with those
exemptions. The information on this scheme is grouped into the following
categories:
1. Who we are
Single-optometrist practice - Gwyneth Morgan BSc MCOptom
Details of all opticians and optometrists registered in the UK are available
from the General Optical
Council, tel: 020 7580 3898.
2. Our services
We provide free NHS eye tests for those who are eligible. You may also be
entitled to vouchers that can be used against the purchase of glasses or
contact lenses if you require them. To find out if you are eligible for
assistance please
click
here or ask for details in the practice.
Appointments for eye tests can be booked over the phone on 01446 793430, or
by dropping in to the practice. Opening times are generally 9.15-1pm and
2-5.30pm weekdays and 9.15-1pm Saturdays.
3. Financial and funding information
For every eye test performed on behalf of the NHS the opticians practice
receives a set fee of £16.72. This includes a contribution towards
expenses such as optometrist and staff salaries, equipment costs and other
store overheads.
If you are not eligible for the NHS eye test, please contact the practice
for details of our current charges.
4. Regular publications and information for the public
A complete set of information about optical and ocular conditions, eye tests,
glasses and contact lenses can be found on the links
page.
Some of this information is also available in practice leaflets. These are
freely available from the practice. To request a set of leaflets by post, write
to the practice at the above address.
5. Our policies and procedures
Complaints
If you have a complaint about any of our products or services we recommend that
you first discuss any problems with the manager at the practice. If the matter
cannot be resolved in this way or you are unsatisfied with the response you
receive please contact us on tel: 01446 793430. A full copy of our complaints
policy is available on request.
Data protection
Details of the practice's data protection policy is available on request.
6. This publication scheme
In this class we will publish any changes we make to the publication scheme,
the criteria on which our information management policies are made and a
referral point for all enquiries regarding information management generally in
practice. We will also publish any proposed changes or additions to
publications already available.
7. Cost of Information
For the most part, we will only charge for hard copies or copies onto media.
Charges are as follows and will be reviewed regularly:
- Accessed from our website - free of charge
- Single hard copies - free of charge
- Multiple hard copies, or archived copies will attract a charge for
photocopying, retrieval and postage. We will inform you of the cost of these
charges that will have to be paid in advance.
- Email will be free of charge
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